Privacy Policy

1. Who we are

Rebookr provides automated repeat booking campaigns for rebookable service businesses, including text, email and optional postcard follow-up campaigns.

For the purposes of this Privacy Policy, “Rebookr”, “we”, “us” and “our” refer to the operator of the Rebookr website and services.

Contact email: info@rebookr.co.uk

Contact phone: 01392

2. Information we collect

We may collect personal information when you visit our website, submit a form, book a call, email us, or become a customer.

Information you give us directly

• Your name
• Your business name
• Your email address
• Your phone number
• Information you provide through forms, calls, emails or messages
• Information about your business, services, customer list size and follow-up needs

Customer data provided by clients

If you use Rebookr as a customer, you may provide customer data so we can deliver follow-up campaigns on your behalf. This may include:

• Customer names
• Mobile numbers
• Email addresses
• Postal addresses, where postcard campaigns are used
• Service history, booking dates or job information
• Opt-out or unsubscribe preferences

Information collected automatically

We may collect limited technical information when you visit the website, such as your IP address, browser type, device type, pages visited, referral source and basic website analytics information.

3. How we use your information

We use personal information to operate our website, respond to enquiries, provide our services, manage customer campaigns and improve Rebookr.

• To respond to enquiries and messages
• To book and manage calls
• To provide quotes, proposals or service information
• To create and manage Rebookr campaigns
• To send text, email or postcard campaigns on behalf of our clients
• To manage unsubscribe and opt-out requests
• To provide support and service updates
• To improve our website, services and marketing
• To comply with legal, accounting or regulatory requirements

4. Lawful bases for processing

We only use personal information where we have a lawful basis to do so. Depending on the situation, this may include:

• Contract: where processing is needed to provide services or take steps before entering into a contract.
• Legitimate interests: where we have a legitimate business reason to process information, provided this does not override individual rights.
• Consent: where someone has given clear permission, such as for certain marketing or cookie preferences.
• Legal obligation: where processing is required to comply with law, tax, accounting or regulatory duties.

5. Marketing and follow-up communications

Rebookr may help businesses send follow-up messages to their own customers. These campaigns may include reminders, seasonal follow-ups, repeat booking prompts, referral messages and related service offers.

Where we send messages on behalf of a client, the client is responsible for ensuring they have the correct permission or lawful basis to contact their customers. Rebookr supports opt-out and unsubscribe handling where applicable.

Individuals can opt out of marketing or follow-up messages by using the unsubscribe option provided, replying STOP where available, or contacting us at info@rebookr.co.uk.

6. Sharing information with third parties

We may use trusted third-party providers to help deliver our website and services. These may include:

• Website hosting providers
• Email service providers
• SMS providers
• Calendar booking providers
• Payment processors, if applicable
• Automation, CRM or workflow tools
• Analytics providers
• Print and postage providers, where postcard campaigns are used
• Professional advisers such as accountants or legal advisers

We only share personal information where necessary and where appropriate safeguards are in place.

7. International transfers

Some service providers we use may process information outside the UK. Where this happens, we aim to ensure appropriate safeguards are used, such as adequacy regulations, standard contractual clauses, international data transfer agreements, or equivalent protections.

8. How long we keep information

We keep personal information only for as long as needed for the purpose it was collected, including to provide services, manage enquiries, meet legal obligations, resolve disputes and maintain business records.

Customer campaign data is normally kept for as long as required to provide the service, unless a longer retention period is agreed with the client or required by law.

9. How we protect information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. This may include secure systems, access controls, password protection and limiting access to people who need it to provide the service.

No method of transmission or storage is completely secure, but we aim to use appropriate technical and organisational measures to protect the information we process.

10. Your rights

Under UK data protection law, individuals may have rights including:

• The right to be informed about how personal data is used
• The right of access to personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability in certain circumstances
• The right to object to certain processing
• The right to withdraw consent where processing is based on consent

You can make a request by contacting info@rebookr.co.uk.

11. Cookies

Our website may use cookies and similar technologies. Some cookies are necessary for the website to work, while others may help us understand website usage or improve marketing.

For more information, please see our Cookie Policy.

12. Complaints

If you have concerns about how we use your information, please contact us first at info@rebookr.co.uk so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “last updated” date.